LSS Terms and Conditions of service
Lisa Stanton-Smith Coaching & Mentoring
Terms & Conditions of Sale/Contract
Hi there! My name is Lisa Stanton-Smith, trading as LSS Nutrition, ABN: 84820487693 and I am stoked to welcome you to work with me. You’ll find within this document, the terms and conditions of sale and working together as a 1:1 client.
If you have any questions or need further information, please contact:
Lisa Stanton-Smith via email at lisa@lssnutrition.com.au
You can find out more about me here: https://lisastantonsmith.com/
This document sets out the Terms and Conditions you need to be aware of when working with me 1:1. Please take a moment to read it carefully as it sets out your important rights and obligations and I care about making sure we both know where we stand. When you sign up to participate in this container you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should notify me immediately so we can discuss your concerns.
These 1:1 containers/programs are offered in compliance with Australian Consumer Law.
Program Details: Luxury wellbeing coaching & mentoring (1:1)
You will have access to up to 3 coaching/mentoring calls each calendar month, as well as ongoing, unlimited support via Voxer (or whatsapp if agreed upon prior to starting). Unlimited Voxer access means that you can utilise each day as you desire, however Lisa will only be available Monday through Friday for support and feedback. To gain the most out of this experience, it is encouraged to keep voice messages to no longer than 5 minutes each, as this strengthens your own clarity of context and enables you to get the most from the experience.
Please note: if Lisa deems it appropriate to refer you to another health practitioner, any fees associated with this are deemed as separate to the program, and as such you will be required to pay for these yourself.
DELIVERY
The container will be delivered primarily via the free app Voxer, as well as calls conducted via mixed medium of Zoom, and phone. Please email me at lisa@lssnutrition.com.au if you have any concerns regarding this.
Zoom is a free third party integration that can be downloaded on your phone, laptop and/or computer at any time. Voxer is a free third party integration that can be downloaded on your phone at any time.
PREPARATION
Please BYO a willingness and commitment to step into your highest self. You may be encouraged to make changes to your existing lifestyle to support this, but all changes will be individually discussed and approved by yourself and Lisa to best support your goals. I am here to guide and virtually ‘hold your hand’ in this process, but really, change must come from you. You will also need access to the internet, with audio and visual capabilities for the duration of the program: i.e. a phone, laptop or computer with camera and inbuilt microphone (almost all phones will have these capabilities), in order to get the most out of this experience.
IMPORTANT DATES
Our working contract starts immediately from receiving payment (or first payment instalment), unless otherwise clearly stated by Lisa and/or yourself in initial conversations in working together. Our contract expires 6 or 12 months from this date depending on the pre-agreed length of contract.
Lisa is entitled to 3 weeks of leave over every 6 month period. This encompasses both holiday and sick leave. In the unlikely event that Lisa requires more time than this, the corresponding extra time will be added to the length of your contract as compensation. Lisa believes strongly in modelling healthy boundaries and hopes this inspires you to prioritise time off as well.
Mutual Responsibilities
MY RESPONSIBILITY
I hold a Bachelor of Health Science in Nutritional & Dietetic Medicine, and am registered as a nutritionist with the Australian Natural Therapists Association. As a registered nutritionist I am bound by ethics and codes of conduct, and continuing professional education.
YOUR RESPONSIBILITY
Please discuss any new dietary or lifestyle undertakings, including those contained within this program with your team of healthcare professionals: including but not limited to your GP, specialists and nutritionist. This program may not be suitable if you are breastfeeding or pregnant, and it is your responsibility to clear this with your individual health provider, before enrolling in this course.
Disclaimer
PROBLEMS
This program is for informational purposes only and is not intended as a substitute for the advice and care of your individual health practitioner. As with all health advice, please consult with your own health care team, including, but not limited to your GP and nutritionist to ensure the information is best suited to your own needs. Lisa Stanton-Smith expressly disclaims responsibility for any adverse effects that may result from the use or application of the information contained in this container, or any programs included within it.
RESULTS
Due to the nature of the human body, results cannot be guaranteed. Your full participation, and particularly your willingness to ask questions can substantially affect the outcome of the program on your health goals. Lisa will do everything in her power to help you improve your health and wellbeing, however the human body is a complex, uniquely individual operating system and as such there is no one size fits all model. It’s also important to note that sometimes more complex health conditions and/or trauma may affect your body’s ability to heal. No results are guaranteed.
Limitation of Liability
You agree to indemnify me and hold me blameless for any injury or illness that you might suffer or any damage or loss that might occur while you are participating in our work together. If you have any doubts at all about any issue that might arise, you agree that you will conduct your own research and make your own fully informed decision about what is best for you. In no event shall I be liable to you for costs, loss or damage of any kind arising out of or related to this agreement or the program/course provided in relation to it. If this clause is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid me for the program/course.
Intellectual Property
The materials and resources that I provide to you in our work together, and any programs included as part of it are protected by copyright. They are for your personal use only and may not be copied or shared in any way without my prior written consent. Thank you for understanding.
Confidentiality
In working together, it is extremely important that the relationship is built on trust. As such I am committed to the utmost confidentiality. All information (written or verbal) that you share with me, and vice-versa, as part of this relationship will be kept confidential unless disclosure is required for staff, external parties or subcontractors to fulfil services as part of this agreement, or if required by law (such as fear for your or another person’s safety or through a court order or subpoena).
If our time together includes any group mentoring/ masterminds/containers, this relationship of trust extends to other clients / participants within the group online setting, and you agree to keep these conversations, ideas, plans and information to the utmost confidentiality. It is essential you respect the privacy of all other participants.
Without your honest and full personal information, I cannot reasonably provide informed advice or treatment protocols regarding your health circumstances. If you are not willing to share this information, then please do not purchase this program.
By purchasing this program, you agree that group video calls will be recorded and made available to the group, for those not able to attend live, and to re-watch at any time during the duration of the program.
While we will do our best to maintain security and confidentiality of all information shared, we take no responsibility for the security of information shared via third party platforms such as Facebook, Messenger, Zoom, Voxer or Email.
You also agree to not harass any other members of the program: including but not limited to sending messages via Facebook, or sending friend requests to other members of the group. This ensures everyone feels safe in sharing their story and supporting each other.
Payment Terms
FORMS OF PAYMENT
Credit and debit cards via PayPal, Square and Stripe, or payment plan options via Stripe or Square.
PAYMENT PLANS
Payment plans are available to anyone wishing to work together 1:1. By choosing to pay via payment plan, you acknowledge that you are financially capable of investing in the package you are purchasing, and are bound to pay the package in full and on time. A change of mind mid-way through our agreed contract will still require you to honour the payment plan you agreed to.
CURRENCY & GST
All programs are quoted in Australian dollars, and are inclusive of 10% GST.
SECURITY
Online payments can be made by PayPal, Square or Stripe. These are secure third-party providers, and as such I do not keep any records of your credit card details.
Refund Policy
Due to the nature of the digital services provided, refunds do not apply to services that have been fulfilled or paid for as outlined in this agreement. Please be sure this package is right for you before you purchase, as refunds are not available for change of mind.
Consumer Guarantee
I will do everything I can to avoid any minor setbacks in delivering these programs. However I am human, so in the unlikely event of internet connectivity or technical issues, I will endeavour to correct this as soon as possible, and will update you via email and/or Voxer as is possible. If deemed appropriate, I may offer an alternative time and day to deliver a group call or individual consultation if an unreasonable amount of time has been lapsed.
In the unlikely event that I fall sick or injured and am too unwell to participate in a pre-arranged group call or individual appointment, I will notify you as soon as possible to arrange an alternative time.
In the unlikely event that I fall ill or become injured in such away that I can longer facilitate this package: a full refund will be provided within 21 days of the package completion date.
All fees are due, regardless of your participation in the package or use of the materials and training provided. Due to the nature of the services provided, refunds do not apply to services that have been fulfilled as outlined in this agreement. The breakdown of this payment is for your convenience only. Even if you decide to leave the program before its completion, by signing up you are committing to pay the full fee.
Jurisdiction & Dispute Resolution
By doing business with Lisa Stanton-Smith (accessing the website or purchasing the Products & Services offered by Lisa Stanton-Smith) Users and Lisa Stanton-Smith agree that: they have entered a contract in Melbourne, Victoria, Australia; and that this contract shall be governed by the law of Victoria; and that the appropriate legal forum for any action arising out of this Agreement shall be a Court sitting in Melbourne, Victoria, Australia for any action in which the jurisdiction by virtue of the action is the Local Court or District Court of Victoria. In addition to complying with all restrictions on conduct and content, Lisa Stanton-Smith and Users are responsible for adhering to all local and national laws.
If you have any issue or complaint arising out of your use of my program or this Participant Agreement, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Dispute Settlement Centre of Victoria, (4 / 456 Lonsdale Street, Melbourne VIC 3000; telephone: 1300 372 888, email: disputes.hume@justice.vic.gov.au) or the Chair’s designated representative. The Dispute Settlement Centre of Victoria shall apply to the mediation. We agree to share any costs of mediation equally between us.
It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
If you have any questions or need further information, please contact:
Lisa Stanton-Smith via email at lisa@lssnutrition.com.au
You can find out more about me here: https://lisastantonsmith.com/